NadaNoir offers the world’s most exclusive designer pieces – we have tailored our return process to match this premium standard, making it safe, simple, and stress-free.

Return Timeframe

• You have a 14-day cooling-off period starting from the date of delivery (in accordance with EU consumer protection regulations).
• You must notify us of your intention to return (or post the package) no later than the 14th day. Any postal delay is the buyer’s responsibility – don’t wait until the last moment!

Conditions for Returnable Items The item must be in new, unworn, undamaged condition:

• All original designer labels, security seals, hang tags, protective pouches, dust bags, authenticity cards, boxes, and accessories must be included intact.
• Shoes: may only be tried on over clean, soft surfaces, must be returned in the original box with all protective materials.
• Intimate apparel, swimwear, earrings, cosmetics, body-care products: for hygiene reasons, only accepted if unopened (seal intact).
• Personalised (custom), final sale, or heavily discounted items are non-returnable (except in case of defect).
• If an item smells, has been washed, worn, damaged, is incomplete, or has had labels/seals removed, we will refuse the return and ship the package back to you (at the buyer’s expense).

How to Start a Return

1. Notification: Email us at  with your order number, email address, and reason for return.
2. Approval: Our customer service team will send you detailed instructions.

Return Shipping Costs

• In most cases, the buyer is responsible for return shipping costs (returns are not free).
• If the item is defective, damaged, or incorrect, we cover the return shipping cost (please notify us within 24 hours with photos!).
• If the outer packaging is intact but the contents are damaged, please report it to us within 24 hours of delivery with photo documentation to . This helps us handle the claim with the courier quickly and keeps you protected.
• When receiving the package, please check the external condition immediately. If you notice visible damage to the packaging, we recommend: – asking the courier to prepare a damage report on the spot, or – refusing to accept the package.
• For international returns: customs clearance fees, import duties, and local taxes (if incurred) are non-refundable.
• If the return does not meet our conditions, you will also be responsible for the cost of reshipping the item back to you.

What We Refund

• We refund the full product price to the original payment method (credit/debit card, Stripe, Apple Pay, Google Pay) once the item has arrived, been inspected, and approved.
• Processing time: usually 10–14 business days (inspection + bank processing time).
• When returning an entire order, we also refund the original shipping fee (except for international customs duties, taxes, or insurance fees).
• Customs duties, import taxes, and handling fees are non-refundable.

Exchanges Exchanges are currently not available (except for defective items, where we send a replacement). For a different size or colour, please start a return and place a new order.

Important Notes

• Returns are only accepted from the country to which the original order was shipped (otherwise additional costs will apply).
• We are not responsible for lost packages or packages held by customs if you did not use the recommended carrier.
• In case of damaged delivery: report within 24 hours with photo documentation.

If you have any questions or need help starting the process, please contact us at or via WhatsApp. Your luxury deserves flawless service – even on returns!